SHIPPING POLICY
Thank you for choosing GALAPIK.COM – the online store for innovative nutritional supplements and natural cosmetics produced entirely from natural herbal extracts and natural oils. We are dedicated to providing the highest quality products and services, which includes our shipping policy. Our goal is to ensure fast, reliable, and convenient shipping of all products that you order from us so you can enjoy our products and feel the difference they make on your body. We accept online payments or payment upon delivery, allowing you to choose the method most convenient for you.
1. Shipping Methods GALAPIK.COM delivers its products to the territory of Cyprus and Greece through the services of ACS courier company, which ensures quick and reliable shipping. We offer two shipping methods:
Delivery to the customer’s address: This shipping method includes the delivery of the products ordered by you to the address you have specified. Please ensure that the address is accurate and accessible to the courier.
Delivery to an office of ACS courier company: This shipping method includes the delivery of the products ordered by you to the nearest office of ACS courier company. Once your order arrives at the courier's office, you will receive a notification to collect it in person.
Please note that GALAPIK.COM is not responsible for delays in delivery due to unforeseen circumstances beyond the store's control. If you have any questions or need additional information about the shipping methods, please contact us.
2. Shipping to Greece and Cyprus
For delivery of shipments weighing up to 2 kg to Greece and Cyprus, ACS courier company offers standard shipping, which usually takes from 3 to 5 working days. Here are some examples of prices for delivery of shipments up to 2 kg compared to the declared prices of ACS courier company:
For Cyprus:
Delivery with Box Now : €1.00 EUR
Delivery to ACS office: €2.00 EUR
Delivery to ACS office with cash on delivery: €3.50 EUR
Delivery to address: €3.50 EUR
Delivery to address with cash on delivery: €5.00 EUR
Please note that we do not offer delivery to Northern Cyprus.
For Greece:
Delivery to ACS office: €3.50 EUR
Delivery to address: €4.50 EUR
Delivery to ACS office with cash on delivery: €4.50 EUR
Delivery to address with cash on delivery: €5.50 EUR
3. Delivery Time
The time for delivery of the products of GALAPIK.COM in Cyprus is usually up to 2 working days counted from the initial date of dispatch to ACS, and not from the date of order placement. For Greece, it may usually take up to 5 working days. All orders placed after 2:00 PM are processed during the next working day. Please note that there may be delays in delivery due to factors beyond our control.
4.Payment methods - electronic payment upon ordering or cash on delivery.When paying electronically, you can use a credit or debit card, and the payment is made through a secure platform, ensuring the protection of your data. When paying with a credit or debit card, the payment platform used is Stripe. Stripe is a well-known and widely used secure and reliable platform for online payments, ensuring the protection of customers' personal and financial data. Additionally, there is also the option for cash on delivery.
5. Shipping Costs
Shipping costs are calculated based on the weight of the order and the location of the shipping address. For orders above a certain amount, shipping may be free.
6. Free Shipping
The conditions for free shipping and the minimum order amount at GALAPIK.COM are as follows:
For deliveries to Cyprus and Greece:
Free shipping for orders above 60 euro
This means that if you order products from GALAPIK.COM and your order exceeds the specified minimum amounts, shipping to you will be free. However, if your order is below the minimum amount, you will be charged for shipping depending on the chosen shipping option.
7. Options for Shipment Tracking and Shipping Information
We at GALAPIK will provide our customers with a unique shipment tracking number that will be sent to them by email once they place an order. ACS courier company provides an online tracking option through its tracking system that our customers can use to follow the delivery of their shipment. In that way, our customers can be sure that they will be informed about every step of the shipping process for their orders. There are options for contacting ACS by telephone, email, or chat to receive more information on the shipment's delivery.
8. Return Policy
GALAPIK MID-EAST LTD will readily accept returns if the customer changes their mind as long as we receive a return request within 14 days of receiving the item by the customer, provided that the item is returned to us in its original packaging, unused, and in a resalable condition. Return shipping will be paid for by customers, and they will have to arrange their own shipping. Please understand that we do not accept returns on international orders. Once returns are received and accepted, refunds will be processed. We will notify you by email once this is complete. GALAPIK MID-EAST LTD will reimburse the value of returned goods but WILL NOT reimburse the value of paid shipping.
9. Shipping Contact Details
If you have any questions about your shipment, please contact us at the phone number or email address listed on the contact page of our website. We will try to answer your questions as soon as possible. Thank you for choosing our online store for nutritional supplements and natural cosmetics. We are available for all your questions and comments about our shipping policy.